Shop Orders
Items from the Girl Scout Merchandise catalog that are regularly carried in the council shop, as well as specialty items such as troop flags and appreciation plaques can be ordered. Please allow 3 weeks for delivery. Payment for orders must be submitted at the time order is placed. For detailed instructions, please contact the Shop Manager.
Back Ordered Items
If you place an order and the goods are out of stock, we will inform you ASAP via e-mail or telephone. Please ensure that you submit your correct e-mail and telephone details on the order form.
We process and ship back-ordered items as soon as they return to stock. You'll be charged for shipping one time, upfront for the entire order.
Cancelling or Altering Orders
If you have any questions or changes to your order, call us at (800) 762-6032 or e-mail us at shop@girlscoutsnv.org. You can cancel or alter your order at any time prior to its dispatch. Altered orders may be subject to a small delay as the order is repackaged, etc. Please have your order details ready when phoning us.
Order Confirmation
You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form. If we have any queries regarding your order, we will contact you via e-mail or telephone.
Exchanges/Returns
All returned merchandise must be in saleable condition, with original tags and packaging. Goods listed in our Special Offers section, Clearance section, or dated items are not returnable. With receipt, and within 30 days of purchase, you may receive a full refund. Beyond 30 days, items returned with receipt can be exchanged or we will issue a store credit. No refunds or exchanges will be accepted for hair accessories.
If you are returning the item by mail, for your protection we recommend you insure the package. Note that shipping and handling fees are not refundable, unless the return resulted from our error. Please allow approximately 14 business days after we've received your return for the refund to be processed. You can expect a refund in the same form of payment originally used for purchase. Always include a copy of your receipt with a notation indicating:
• The exact nature of the problem
• The corrective action you are requesting (store credit, refund or exchange)
• Your daytime telephone and/or fax number and e-mail address
If you do not have your receipt, please also indicate the transaction number and the name of the person who purchased the order on a separate piece of paper. We will refund or credit the value of the item and any taxes you were charged.
Mail your return to:
Girl Scouts of Southern Nevada Shop
2941 Harris Avenue
Las Vegas, Nevada 89101
Note that you are always welcome to return items purchased online to our physical store.
Refunds
Cash refunds on resale items only can be given with receipt within 30 days of purchase. Cash under $15.00 can be given; over $15.00 will have a check mailed to you. Please allow for processing and mailing time. No refunds or exchanges will be accepted for hair accessories.
Disclaimer
Girl Scouts of Southern Nevada reserves the right to alter without prior notice any content found within this Web site. Special offers and reduced items are subject to one per customer, and strictly on a first-come, first-served basis. Girl Scouts of Southern Nevada, and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of its being accessed or used. Girl Scouts of Southern Nevada assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape, or form as a direct result of accessing this Web site. The material in this site could include technical inaccuracies, typographical errors, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
